Help & Support
Frequently Asked Questions
Please refer to our FAQ page. Order and Payment
UK CUSTOMERS ONLY
Offline Payments
We accept UK cheques, UK Postal Orders (POs), and UK cash (cash sent in the mail at your own risk - Recorded post recomended).
If you wish to pay by one of these methods please use our checkout. We will confirm that we have your item in stock, address details will be given with confirmation of order. We will reserve items for a period of 10 days, if after 10 days your payment has not been received the item will be relisted.
I will combine postage costs on multiple purchases so please contact me for a quote if you wish to purchase more than one item. If using the Checkout this is done automatically.
Nochex
You can pay by UK Credit or Debit card through the secure NOCHEX Checkout.
Paypal
Credit and Debit card payments are also accepted through PayPal.
If you have any problems with choosing a payment method please contact us.
INTERNATIONAL ORDERS (Outside the United Kingdom)
Orders from overseas are welcome - however we will only accept payment via Credit or Debit card through PAYPAL for these orders.
All orders will be shipped by Royal Mail - Airmail. In the event of your parcel weighing over 2Kg please contact us for a postal quote.
Postage and Packaging
All postage prices are based on weight and destination.
We aim to have all orders despatched within 48 hours of payment being received (weekdays), although this may be slightly longer at busier times of the year.
Most parcels are shipped using Royal Mail "1st Class Recorded" to the UK. In the event of a parcel being to heavy to be sent by this method Royal Mail "Standard Parcels" or alternative carrier will be used. Should an item weigh over 2 Kg, please contact us for a postal quote.
Oversea parcels are sent by Royal Mail - Airmail. If you require insurance and a tracking number for an overseas parcel "International Signed For" must be used, this is an extra £3.50 to be added to the Airmail price. Please contact us for more information. If a parcel is estimated to weigh over 2Kg then please contact us for a postal quote.
Returns Policy
A 7 day inspection period is given on all items sold. If after you have received your item you are not happy please contact us. We will then advise you on how to return.
The item must be returned in the same condition it was posted, not parts missing or damage. Proof of postage must be obtained on return.
Return postage costs are not refundable.
Terms and Conditions
Please refer to our terms and condition page. Privacy Policy
Please refer to our privacy policy page. Contact Us
Please use the online contact form to contact us. |
